The pitch around AI agents has outrun the reality for most small teams. The wins are real, but they are narrower and less glamorous than the headlines suggest.
The best results we have shipped are unsexy: an agent that triages inbound leads, one that drafts compliant summaries, one that keeps a knowledge base current. None of them replaced a person. All of them removed a chore.
Start with the task everyone on the team hates. Automate that first. The trust you earn buys you the room to do the ambitious work later.
Written by Ignas Petrauskas, Advanced Solutions at built.lt.