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Vilnius Dental Portal

A GDPR-compliant patient portal with online booking and secure messaging for a Vilnius dental network.

Client
Vilnius Dental
Year
2025
Duration
10 weeks
Industry
Healthcare
vilniusdental.no
The challenge

Vilnius Dental, a clinic network, booked everything by phone. Reception was overwhelmed, after-hours demand vanished, and any digital fix had to clear a hard GDPR bar.

Our approach

We built a GDPR-compliant patient portal with online booking and secure messaging, wrapped in a calm, accessible design meant to lower anxiety rather than raise it. Compliance was a requirement from the first commit, not a retrofit.

Before and after

The same business, rebuilt to convert.

What the old platform looked like, and what we shipped. Slide to see the difference.

old-site.legacy.no
Before

Drag the handle, or use arrow keys, to compare the legacy site with what we shipped.

The results

Outcomes we can point to.

Every engagement is measured against the numbers that matter to the business, not vanity metrics.

41%
of bookings now made online
self-serve
−52%
reduction in reception call volume
calls
4.7
average patient experience rating
satisfaction

Our reception team got their day back, and patients tell us the booking experience finally feels calm. That is exactly what we hoped for.

Jolanta KazlauskienėOperations Lead, Vilnius Dental
Inside the build

A closer look at the work.

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Services used

What it took to ship this.

One senior team carried this project from discovery to launch. These are the disciplines it drew on.

Your project next

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  • Senior team from day one
  • Measured performance budgets
  • Built for the Lithuanian market